What are
the price plan options?
There
are two price plans available to you, PAYG or Membership. The Membership price
plan was developed for users who charge their car five times plus per
month on the ESB public charging network.
To find out more about our price plans, click
here.
Why was pricing introduced when it had been free to
use?
It was free to use the public charging network in the Republic of Ireland since ESB ecars was set up in 2010. This was to encourage what was a new industry.
However the technology and the industry has matured significantly in recent years and introducing price plans was required to continue to invest in and upgrade the public network to ensure high reliability and availability for customers.
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Why is it charged by kWh rather than time charged?
Research carried out with EV
drivers found that drivers would prefer to be charged by kWh rather than a time
based model.
How does the price compare to diesel?
For more information of how our price plans compare
to diesel, check out our cost calculator.
I am thinking of buying an EV. What are the costs to charge versus
diesel?
For more information of how our price plans compare
to diesel, check out our cost calculator.
What methods of payment are accepted?
You
can pay with major debit or credit cards from Visa or Mastercard. Payment
can be made directly at any fast charge point using the ecar connect app, or by logging into your account.
I want to pay for a charge but remain anonymous, what details do I have
to enter?
You can use the one-time payment method. You need to enter your payment
details, agree to terms and conditions and your email address, if you want a
receipt to be sent to you.
Why am I being charged €10 as well as the cost of the charge?
This only applies to One Time Payments. A pre-authorisation amount of €10
will be reserved before a charging session activation in order to confirm card
validity. However, this amount will not be debited following successful account
and balance validation.
Is there
an overstay fee?
To ensure a charge point is available for the next user, an overstay fee of €8 applies for charging sessions longer than 45 minutes on ESB fast and high power chargers and after ten hours on standard chargers.
Can
multiple people use the same account?
Yes, you can have up to two members using your account and they can
charge concurrently
Do you offer contactless
payments?
We don't currently offer contactless payments
but may look at implementing a solution in the future.
What does Anniversary Date
mean?
Your anniversary date is the date you registered for the service and the date
you will receive your monthly invoice, assuming you’re a post pay customer.
How
can I view my usage?
As a registered customer you can view your charging and energy usage on the My
Account section of the ecar connect app or on the website.
How can I change my account and payment details?
You can edit your details on the My Account section of the ecar connect app
or via the website.
I drive an Audi e-tron. Can I still
use my Audi supplied card or do I need to sign up?
Audi e-tron drivers who subscribe to Audi's
integrated offering which includes charging will be able to access our AC and
DC charge points using their Audi-supplied access card via the Gireve platform
(roaming). We will bill Audi for the aggregated usage, the customers will be
billed directly by Audi.
PAYG
What are
the two different Pay As You Go (PAYG) options?
Pay As
You Go: Make a once off transaction at any of our rapid charging points via our
ecar connect app.
Pre Pay
(PAYG): Purchase pre-paid credit with a registered account on the website or
via the ecar connect app.
I am a PAYG top-up
user, how do I get an ESB ecars charge point access card?
The initial top up amount is set to €20, this includes an ESB ecars charge point
access card.
Is there
a minimum amount when using the Top up PAYG?
Yes the
minimum top up amount is set to €10. You can also set your account to
auto-top up when a certain balance is reached.
Is there
a minimum amount of credit on post pay accounts to initiate a charge?
Post pay accounts are not required to have a minimum amount of credit to initiate a charge.
One Time Payments
I want to pay for a charge but remain anonymous, what details do I have to enter?
You can use the onetime payment method. Enter your payment details via the ecar connect app, agree to terms and conditions and provide your email address if you would like a receipt.
Why am I being charged €10 as well as the cost of the charge?
A pre-authorisation amount of €10 will be reserved before a charging session activation in order to confirm card validity. However, this amount will not be debited following successful account and balance validation. This only applies to One Time Payments.
Will price plans be introduced in Northern Ireland?
There is currently no plans to introduce price plans in Northern Ireland.